8x8
Combines contact center, unified communications, and APIs on one cloud platform.
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Profile
Sells an AI-enabled Platform for CX that combines contact center, unified communications, and CPaaS. Revenue is mainly subscription-based, with usage from communications APIs, AI interactions, and telephony minutes, and the business is global with most employees outside the United States.
Runs one AI-enabled Platform for CX that combines 8x8 Contact Center, 8x8 Work / Unified Communications, 8x8 CPaaS, AI Studio, Engage, Resolve, Pulse, and Microsoft Teams extensions. Subscription plans drive the core model while usage revenue comes from APIs, AI interactions, and telephony minutes.
Built from a 1987 semiconductor and video-compression origin, the portfolio now reflects Packet8 VoIP, Wavecell CPaaS, Fuze enterprise communications, and Maven Lab APAC messaging. The customer and employee footprint is global, with the workforce mostly outside the United States.
Execution centers on consolidating customers onto one platform and linking contact-center data with routing, sentiment analysis, live agent guidance, and journey optimization. The model depends on customer-data trust, third-party integrations, and continued migration of communications workloads to cloud platforms.
Company facts
Categories
Key statistics
Year to date +5.0% · Average volume (30d) 1.6M
Analysts
Ratings
Target range
Latest analyst notes
| Date | Firm | Action | Prior rating | Rating | Prior target | Target |
|---|---|---|---|---|---|---|
| Aug 29, 2025 | Morgan Stanley | Target | $2 | $1.90 | ||
| Dec 13, 2024 | Mizuho | Downgrade | Neutral | Underperform |
Earnings
EPS
Revenue
History
| Report date | EPS est | EPS | Surprise | Revenue est | Revenue | Surprise | Next session |
|---|---|---|---|---|---|---|---|
| Aug 4, 2026Q1 FY27 | $0.08 | $0.09 | +8.0% | $182.3M | $190.0M | +4.2% | +3.12% |
| May 19, 2026Q4 FY26 | $0.07 | $0.11 | +57.1% | $181.1M | $185.2M | +2.3% | −6.22% |
| Feb 3, 2026Q3 FY26 | $0.09 | $0.12 | +33.3% | $179.7M | $185.1M | +2.9% | +46.99% |
| Nov 4, 2025Q2 FY26 | $0.07 | $0.09 | +28.6% | $178.2M | $181.4M | +1.8% | +24.29% |
Financial highlights
| 12 quarters | Q4 FY25 | Q1 FY26 | Q2 FY26 | Q3 FY26 | Q4 FY26 | Q1 FY27 | |
|---|---|---|---|---|---|---|---|
| Revenue | $177.0M | $181.4M | $184.1M | $185.1M | $185.2M | $190.2M | |
| Gross profit | $120.1M | $120.4M | $119.3M | $118.2M | $118.0M | $116.4M | |
| Operating income | $419.0K | $565.0K | $5.3M | $9.7M | $7.3M | $4.4M | |
| Net income | −$5.4M | −$4.3M | $767.0K | $5.1M | $106.0K | −$1.2M | |
| Diluted EPS | −$0.04 | −$0.03 | $0.01 | $0.04 | $0.00 | −$0.01 | |
| Gross margin | 67.8% | 66.4% | 64.8% | 63.9% | 63.7% | 61.2% | |
| Operating margin | 0.2% | 0.3% | 2.9% | 5.2% | 4.0% | 2.3% |
Fiscal years (4-quarter sums)FY22 $638.1M · FY23 $743.9M · FY24 $721.3M · FY25 $714.0M · FY26 $735.8M
Revenue by product · Q1 FY27
Revenue by geography · Q1 FY27
Balance sheet, Jun 30, 2026Cash & short-term investments $90.6M · Total debt $357.5M · Total assets $672.8M · Shareholders' equity $147.8M
Dividends
No dividends on record.
Ownership
Shares outstanding 141.78M · Float 135.15M · 95.3% free float
Top shareholders13F · 13D/G · Form 4
| Holder | Shares | % outstanding | Form | Filed |
|---|---|---|---|---|
| BlackRock, Inc. | 11.94M | 8.42% | 13F | May 13, 2026 |
| Sylebra Capital LLC | 8.91M | 6.28% | 13F | May 18, 2026 |
| Vanguard Portfolio Management | 7.48M | 5.36% | 13G | Apr 27, 2026 |
| Boston Partners | 6.70M | 4.73% | 13F | May 11, 2026 |
| Bank of America Corp /DE/ | 6.04M | 4.26% | 13F | May 18, 2026 |
Insider tradesForm 4
| Date | Insider | Role | Shares | Avg price |
|---|---|---|---|---|
| Aug 7, 2026 | Kevin Kraus | officer: Chief Financial Officer | −34,329 | $2.32 |
| Jul 27, 2026 | Elizabeth Harriet Theophille | director | −20,207 | $1.81 |
| Feb 17, 2026 | Laurence Denny | officer: Chief Legal Officer | −5,000 | $2.55 |
| Feb 4, 2026 | Hunter Middleton | officer: Chief Product Officer | −85,044 | $2.50 |
| Dec 1, 2025 | Laurence Denny | officer: Chief Legal Officer | −5,000 | $1.95 |
Peers
- RingCentral
Broad UCaaS and CCaaS overlap with RingEX and RingCX
- Zoom Communications
Cloud phone, meetings, and contact-center overlap
- Five9
Focused CCaaS rival for enterprise contact centers
- NiCE (ADR)
Enterprise CCaaS and CX AI rival through CXone
- Twilio
CPaaS leader across messaging, voice, and Flex
- Cisco Systems
Webex collaboration, calling, contact center, and CPaaS overlap
- Ericsson (ADR)
Vonage-led CPaaS, UCaaS, and CCaaS overlap
CompareAfter-hours close
| Company | Price | Change | |||||
|---|---|---|---|---|---|---|---|
| 8x8 | $1.99 | +0.25% | $282.1M | 62.4 | 5.5 | 0.4 | +4.8% |
| RingCentral | $69.20 | −0.25% | $5.98B | 55.5 | 13.1 | 2.3 | +5.9% |
| Zoom Communications | $98.29 | −0.11% | $28.86B | 9.1 | 16.1 | 5.8 | +4.9% |
| Five9 | $33.81 | −0.70% | $2.61B | 49.3 | 9.4 | 2.2 | +10.3% |
| NiCE (ADR) | $108.17 | −0.68% | $6.38B | 15.8 | 9.2 | 2.0 | +7.7% |
| Twilio | $237.78 | +0.02% | $36.09B | 33.1 | 38.6 | 6.5 | +22.0% |
| Cisco Systems | $109.95 | +0.01% | $433.28B | 33.0 | 21.4 | 6.8 | +17.6% |
| Ericsson (ADR) | $9.91 | −0.35% | $32.67B | 12.9 | 20.2 | 1.4 | −6.7% |
| Median | 33.0 | 16.1 | 2.3 | +7.7% |









