Five9
Cloud contact-center platform unifying voice, digital engagement, workforce tools, automation, and AI.
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Profile
Sells a cloud contact-center platform spanning voice, digital channels, routing, workforce management, analytics, automation, and AI. Revenue is primarily subscription-based, supplemented by telephony usage and professional services; most comes from U.S.-billed customers.
Provides the cloud-based Intelligent CX Platform for enterprise contact centers, combining voice and digital engagement, intelligent routing, workforce engagement management, analytics, and workflow automation. The Five9 Genius AI suite adds AI Agents, Agent Assist, summaries, insights, and knowledge tools for self-service and agent workflows.
Earns recurring subscription revenue primarily from user licenses, with AI products priced by consumption or capacity and additional revenue from telephony usage and implementation services. Serves organizations across industries and geographies, though most revenue comes from customers billed in the United States.
Open APIs, prebuilt CRM and unified-communications integrations, and a global voice network support complex deployments. Operations depend on third-party data centers, public-cloud infrastructure, telecommunications providers, and compliance with telecom and data-protection rules.
Company facts
Categories
Key statistics
Year to date +81.0% · Average volume (30d) 3.0M
Analysts
Ratings
Target range
Latest analyst notes
| Date | Firm | Action | Prior rating | Rating | Prior target | Target |
|---|---|---|---|---|---|---|
| Aug 3, 2026 | D.A. Davidson | Target | $24 | $22 | ||
| Jul 1, 2026 | Truist Financial | Target | $65 | $23 | ||
| Feb 20, 2026 | RBC Capital | Reiterate | Outperform | $80 | $25 | |
| Jan 5, 2026 | Piper Sandler | Downgrade | Overweight | Neutral | ||
| Jan 4, 2026 | Piper Sandler | Target | $46 | $21 |
Earnings
EPS
Revenue
History
| Report date | EPS est | EPS | Surprise | Revenue est | Revenue | Surprise | Next session |
|---|---|---|---|---|---|---|---|
| Aug 6, 2026Q2 FY26 | $0.68 | $0.70 | +2.8% | $306.6M | $312.4M | +1.9% | +19.81% |
| Apr 30, 2026Q1 FY26 | $0.69 | $0.76 | +10.1% | $299.9M | $305.3M | +1.8% | +29.30% |
| Feb 19, 2026Q4 FY25 | $0.79 | $0.80 | +1.3% | $298.1M | $300.3M | +0.7% | +12.46% |
| Nov 6, 2025Q3 FY25 | $0.73 | $0.78 | +6.8% | $298.2M | $285.8M | −4.1% | −7.89% |
Financial highlights
| 12 quarters | Q1 FY25 | Q2 FY25 | Q3 FY25 | Q4 FY25 | Q1 FY26 | Q2 FY26 | |
|---|---|---|---|---|---|---|---|
| Revenue | $279.7M | $283.3M | $285.8M | $300.3M | $305.3M | $312.4M | |
| Gross profit | $153.7M | $155.4M | $157.3M | $164.0M | $170.5M | $166.7M | |
| Operating income | −$5.4M | −$1.6M | $16.0M | $22.0M | $18.5M | $2.0M | |
| Net income | $576.0K | $1.2M | $18.0M | $19.7M | $18.4M | $3.4M | |
| Diluted EPS | $0.01 | $0.01 | $0.21 | $0.23 | $0.21 | $0.04 | |
| Gross margin | 55.0% | 54.9% | 55.0% | 54.6% | 55.9% | 53.4% | |
| Operating margin | -1.9% | -0.6% | 5.6% | 7.3% | 6.1% | 0.6% |
Fiscal years (4-quarter sums)FY21 $609.6M · FY22 $778.8M · FY23 $910.5M · FY24 $1.04B · FY25 $1.15B
Revenue by product · Q2 FY26
Revenue by geography · Q2 FY26
Balance sheet, Jun 30, 2026Cash & short-term investments $654.1M · Total debt $805.0M · Total assets $1.83B · Shareholders' equity $784.8M
Dividends
No dividends on record.
Ownership
A 13F quarter can total more than the shares outstanding — sub-advisers file the same block twice, and a filer's own share count can be a quarter stale. No split is drawn from it.
Shares outstanding 76.56M · Float 73.18M · 95.6% free float
Top shareholders13F · 13D/G · Form 4
| Holder | Shares | % outstanding | Form | Filed |
|---|---|---|---|---|
| Vanguard Portfolio Management LLC | 7.08M | 9.25% | 13F | Aug 13, 2026 |
| BlackRock, Inc. | 7.07M | 9.24% | 13F | Aug 7, 2026 |
| Voss Capital, LLC | 4.87M | 6.35% | 13F | Aug 14, 2026 |
| Ameriprise Financial, Inc. | 4.14M | 5.40% | 13G | Aug 14, 2026 |
| Vanguard Capital Management LLC | 3.31M | 4.33% | 13F | Aug 13, 2026 |
Insider tradesForm 4
| Date | Insider | Role | Shares | Avg price |
|---|---|---|---|---|
| Jun 5, 2026 | Andy Dignan | officer: President | −3,073 | $24.25 |
| Jun 4, 2026 | Andy Dignan | officer: President | −8,203 | $24.76 |
| Jun 5, 2026 | Bryan M. Lee | officer: Chief Financial Officer | −1,511 | $24.25 |
| Jun 4, 2026 | Bryan M. Lee | officer: Chief Financial Officer | −16,620 | $24.81 |
| Jun 4, 2026 | Leena Mansharamani | officer: SVP, Chief Accounting Officer | −2,556 | $24.81 |
Peers
- NiCE (ADR)
Direct CCaaS rival with CXone, AI routing, and WEM depth
- Amazon
AWS-native contact center built around AI agents and usage pricing
- Cisco Systems
Enterprise contact-center incumbent moving Webex customers to CCaaS
- Zoom Communications
UC-native CCaaS rival with Zoom Contact Center and AI tools
- RingCentral
UCaaS-plus-CCaaS competitor built around RingCX and AI
- Salesforce
CRM-native service platform pushing AI-first contact-center workflows
- 8x8
Integrated communications peer with AI-enabled omnichannel CCaaS
- Twilio
Programmable contact-center alternative with Flex and CPaaS depth
CompareAfter-hours close
| Company | Price | Change | |||||
|---|---|---|---|---|---|---|---|
| Five9 | $33.81 | −0.70% | $2.61B | 49.3 | 9.4 | 2.2 | +10.3% |
| NiCE (ADR) | $108.17 | −0.68% | $6.38B | 15.8 | 9.2 | 2.0 | +7.7% |
| Amazon | $266.10 | −0.11% | $2.87T | 21.4 | 28.5 | 3.7 | +19.6% |
| Cisco Systems | $109.95 | +0.01% | $433.28B | 33.0 | 21.4 | 6.8 | +17.6% |
| Zoom Communications | $98.29 | −0.11% | $28.86B | 9.1 | 16.1 | 5.8 | +4.9% |
| RingCentral | $69.20 | −0.25% | $5.98B | 55.5 | 13.1 | 2.3 | +5.9% |
| Salesforce | $256.48 | +0.16% | $209.66B | 23.4 | 17.6 | 4.8 | +10.8% |
| 8x8 | $1.99 | +0.25% | $282.1M | 62.4 | 5.5 | 0.4 | +4.8% |
| Twilio | $237.78 | +0.02% | $36.09B | 33.1 | 38.6 | 6.5 | +22.0% |
| Median | 28.2 | 16.8 | 4.2 | +9.2% |