Freshworks
Cloud software for IT, employee, and customer service workflows, enhanced by Freddy AI.
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Profile
Sells subscription service software for IT, employee, and customer-support workflows, led by Freshservice and Freshdesk. Device42 and FireHydrant extend IT asset and incident operations, while Freddy AI layers agents, copilots, and insights across the portfolio; subscriptions provide nearly all revenue.
Sells cloud-based service software for employee and customer workflows. Freshservice combines IT service management, operations, infrastructure, asset discovery, and enterprise service delivery; Device42 adds discovery and dependency mapping, while FireHydrant adds incident response. Freshdesk Omni unifies customer support across ticketing, messaging, and voice, with Freshsales and Freshmarketer covering sales and marketing automation.
Layers Freddy AI agents, copilots, and insights across these products, and uses shared platform services, integrations, and a marketplace to speed deployment. Free trials, self-service adoption, direct sales, and partners reach businesses from small teams to large enterprises worldwide.
Generates nearly all revenue from subscriptions, with Freshservice and Freshdesk accounting for substantially all of it. Operations are reported as a single segment; most employees are based in India, and the cloud products run in AWS regions.
Company facts
Categories
Key statistics
Year to date +19.5% · Average volume (30d) 9.0M
Analysts
Ratings
Target range
Latest analyst notes
| Date | Firm | Action | Prior rating | Rating | Prior target | Target |
|---|---|---|---|---|---|---|
| Aug 5, 2026 | UBS | Reiterate | Buy | $11 | $14 | |
| Aug 5, 2026 | Robert W. Baird | Target | $10 | $13 | ||
| Aug 5, 2026 | Cantor Fitzgerald | Reiterate | Overweight | $12 | $15 | |
| Jul 22, 2026 | Guggenheim | Initiate | Buy | |||
| May 11, 2026 | Morgan Stanley | Reiterate | Equal Weight | $19 | $13 |
Earnings
EPS
Revenue
History
| Report date | EPS est | EPS | Surprise | Revenue est | Revenue | Surprise | Next session |
|---|---|---|---|---|---|---|---|
| Aug 4, 2026Q2 FY26 | $0.13 | $0.17 | +30.4% | $233.6M | $237.4M | +1.6% | −4.32% |
| May 5, 2026Q1 FY26 | $0.11 | $0.11 | 0.0% | $223.6M | $228.6M | +2.2% | −3.26% |
| Feb 10, 2026Q4 FY25 | $0.11 | $0.14 | +27.3% | $218.8M | $222.7M | +1.8% | −16.38% |
| Nov 5, 2025Q3 FY25 | $0.13 | $0.16 | +23.1% | $218.8M | $215.1M | −1.7% | −1.90% |
Financial highlights
| 12 quarters | Q1 FY25 | Q2 FY25 | Q3 FY25 | Q4 FY25 | Q1 FY26 | Q2 FY26 | |
|---|---|---|---|---|---|---|---|
| Revenue | $196.3M | $204.7M | $215.1M | $222.7M | $228.6M | $237.4M | |
| Gross profit | $166.4M | $173.5M | $182.2M | $190.6M | $193.9M | $201.3M | |
| Operating income | −$10.4M | −$8.7M | −$7.5M | $39.7M | −$8.1M | $6.1M | |
| Net income | −$1.3M | −$1.7M | −$4.7M | $191.4M | −$4.8M | $3.2M | |
| Diluted EPS | −$0.00 | −$0.01 | −$0.02 | $0.67 | −$0.02 | $0.01 | |
| Gross margin | 84.8% | 84.8% | 84.7% | 85.6% | 84.8% | 84.8% | |
| Operating margin | -5.3% | -4.2% | -3.5% | 17.8% | -3.5% | 2.6% |
Fiscal years (4-quarter sums)FY21 $371.0M · FY22 $498.0M · FY23 $596.4M · FY24 $720.4M · FY25 $838.8M
Revenue by product · Q2 FY26
Revenue by geography · Q2 FY26
Balance sheet, Jun 30, 2026Cash & short-term investments $664.1M · Total debt $25.6M · Total assets $1.49B · Shareholders' equity $895.9M
Dividends
No dividends on record.
Ownership
Shares outstanding 276.43M · Float 225.56M · 81.6% free float
Top shareholders13F · 13D/G · Form 4
| Holder | Shares | % outstanding | Form | Filed |
|---|---|---|---|---|
| BlackRock, Inc. | 19.56M | 7.08% | 13F | Aug 7, 2026 |
| Alphabet Inc. | 16.21M | 5.86% | 13F | Aug 7, 2026 |
| Vanguard Portfolio Management LLC | 15.91M | 5.76% | 13F | Aug 13, 2026 |
| Rathnagirish Mathrubootham · director, officer: EXECUTIVE CHAIRMAN | 11.62M | 4.20% | Form 4 | Dec 1, 2025 |
| AQR Capital Management LLC | 10.98M | 3.97% | 13F | Aug 14, 2026 |
Insider tradesForm 4
| Date | Insider | Role | Shares | Avg price |
|---|---|---|---|---|
| Jul 6, 2026 | Philippa Lawrence | officer: Chief Accounting Officer | −3,470 | $10.13 |
| Jul 2, 2026 | Jennifer H. Taylor | director | −6,618 | $10.44 |
| Jul 1, 2026 | Barry L. Padgett | director | −6,618 | $10.49 |
| Jun 17, 2026 | Philippa Lawrence | officer: Chief Accounting Officer | −10,530 | $9.18 |
| Mar 4, 2026 | Mika Yamamoto | officer: Chief Integr Cust Growth Offcr | −32,577 | $8.45 |
Peers
- ServiceNow
Direct enterprise ITSM, ESM, and workflow platform rival
- Salesforce
Broad CRM, customer service, and AI-agent suite competitor
- Atlassian
Cloud ITSM and service-management rival through Jira
- HubSpot
Mid-market CRM and customer-service platform peer
- Microsoft
Dynamics 365 and Power Platform overlap in CRM and workflows
- Oracle
Enterprise CX and service-suite competitor
- SAP (ADR)
SAP Service Cloud overlaps in enterprise service workflows
- PagerDuty
Incident operations peer after FireHydrant expansion
CompareAfter-hours close
| Company | Price | Change | |||||
|---|---|---|---|---|---|---|---|
| Freshworks | $13.86 | −0.04% | $3.83B | 21.4 | 18.0 | 4.2 | +16.0% |
| ServiceNow | $143.28 | −0.97% | $149.61B | 90.4 | 31.9 | 10.2 | +24.0% |
| Salesforce | $256.48 | +0.16% | $209.66B | 23.4 | 17.6 | 4.8 | +10.8% |
| Atlassian | $189.61 | −0.47% | $50.02B | — | 34.8 | 7.6 | +27.6% |
| HubSpot | $260.15 | −0.21% | $13.36B | 92.1 | 17.3 | 3.9 | +19.8% |
| Microsoft | $513.06 | −0.06% | $3.81T | 28.6 | 26.2 | 11.5 | +17.8% |
| Oracle | $150.95 | +0.17% | $434.14B | 25.9 | 18.7 | 6.4 | +20.6% |
| SAP (ADR) | $220.80 | −0.39% | $258.15B | 28.1 | 23.9 | 5.8 | +5.8% |
| PagerDuty | $13.81 | −0.08% | $1.26B | 6.9 | 10.0 | 2.5 | +0.8% |
| Median | 28.1 | 21.3 | 6.1 | +18.8% |