TTEC
Builds and runs customer-experience operations through Engage and Digital.
Something off on this page? Send us feedback.
Profile
Provides customer-care operations through TTEC Engage and CX technology consulting through TTEC Digital. The business pairs a large global delivery workforce with cloud contact-center, CRM, AI, analytics, and managed-services work for enterprise and public-sector clients.
Runs two reportable segments: TTEC Engage and TTEC Digital. Engage handles AI-enabled customer engagement, customer acquisition, retention, technical support, fraud mitigation, and back-office services for enterprise and public-sector clients.
Digital designs CX roadmaps, implements cloud and premise-based contact-center and CRM technologies, and provides AI, analytics, consulting, software, and managed services. The setup grew out of TeleTech's shift from contact-center outsourcing into a services-and-technology model.
Delivery is global and labor-heavy, with Engage carrying the operational center of gravity and Digital supplying the technology layer. Founder-chairman Kenneth D. Tuchman remains CEO, and the business depends on enterprise outsourcing demand, cloud contact-center partners, and the execution quality of its large service workforce.
Company facts
Categories
Key statistics
Year to date −61.1% · Average volume (30d) 513.9K
Analysts
Ratings
Target range
Latest analyst notes
| Date | Firm | Action | Prior rating | Rating |
|---|---|---|---|---|
| Nov 10, 2025 | William Blair | Downgrade | Outperform | Market Perform |
| Oct 1, 2024 | Guggenheim | Upgrade | Sell | Neutral |
Earnings
EPS
Revenue
History
| Report date | EPS est | EPS | Surprise | Revenue est | Revenue | Surprise | Next session |
|---|---|---|---|---|---|---|---|
| Aug 10, 2026Q2 FY26 | $0.23 | $0.03 | −87.1% | $477.9M | $455.5M | −4.7% | −25.75% |
| May 7, 2026Q1 FY26 | $0.25 | $0.15 | −40.0% | $493.7M | $496.2M | +0.5% | −11.44% |
| Feb 26, 2026Q4 FY25 | $0.36 | $0.47 | +30.6% | $514.5M | $570.0M | +10.8% | +13.12% |
| Nov 6, 2025Q3 FY25 | $0.25 | $0.12 | −52.0% | $514.5M | $519.1M | +0.9% | −13.65% |
Financial highlights
| 12 quarters | Q1 FY25 | Q2 FY25 | Q3 FY25 | Q4 FY25 | Q1 FY26 | Q2 FY26 | |
|---|---|---|---|---|---|---|---|
| Revenue | $534.4M | $512.9M | $519.1M | $570.0M | $496.1M | $455.5M | |
| Gross profit | $97.2M | $90.8M | $105.5M | $126.7M | $86.9M | $97.7M | |
| Operating income | $27.1M | $20.1M | $14.5M | $33.9M | $20.4M | $11.0M | |
| Net income | $1.4M | −$8.0M | −$13.4M | −$172.5M | −$7.6M | −$15.4M | |
| Diluted EPS | $0.03 | −$0.17 | −$0.28 | −$3.57 | −$0.16 | −$0.31 | |
| Gross margin | 18.2% | 17.7% | 20.3% | 22.2% | 17.5% | 21.4% | |
| Operating margin | 5.1% | 3.9% | 2.8% | 5.9% | 4.1% | 2.4% |
Fiscal years (4-quarter sums)FY21 $2.27B · FY22 $2.44B · FY23 $2.46B · FY24 $2.21B · FY25 $2.14B
Revenue by product · Q2 FY26
Revenue by geography · Q2 FY26
Balance sheet, Jun 30, 2026Cash & short-term investments $93.9M · Total debt $933.4M · Total assets $1.37B · Shareholders' equity $72.2M
Dividends
Last cut to $0.06 from $0.52 in Apr 2024.
History
| Ex-date | Record | Paid | Amount | Note |
|---|---|---|---|---|
| Apr 2, 2024 | Apr 3 | Apr 30 | $0.06 | cut from $0.52 |
| Oct 13, 2023 | Oct 16 | Oct 31 | $0.52 | |
| Mar 30, 2023 | Mar 31 | Apr 20 | $0.52 | |
| Oct 7, 2022 | Oct 11 | Oct 26 | $0.52 | raised from $0.50 |
| Mar 30, 2022 | Mar 31 | Apr 20 | $0.50 | raised from $0.47 |
| Oct 7, 2021 | Oct 8 | Oct 22 | $0.47 |
Ownership
Shares outstanding 48.66M · Float 19.76M · 40.6% free float
Top shareholders13F · 13D/G · Form 4
| Holder | Shares | % outstanding | Form | Filed |
|---|---|---|---|---|
| Tuchman Kenneth D | 27.85M | 58.20% | 13D | Aug 1, 2025 |
| Federated Hermes, Inc. | 2.54M | 5.21% | 13F | May 11, 2026 |
| BlackRock, Inc. | 1.54M | 3.16% | 13F | May 13, 2026 |
| Charles Schwab Investment Management Inc | 1.53M | 3.14% | 13F | May 15, 2026 |
| Vanguard Capital Management LLC | 1.03M | 2.12% | 13F | May 15, 2026 |
Insider tradesForm 4
| Date | Insider | Role | Shares | Avg price |
|---|---|---|---|---|
| Mar 5, 2026 | Marc Holtzman | director | +23,056 | $2.68 |
| Mar 9, 2026 | Marc Holtzman | director | +50,000 | $2.49 |
| Mar 2, 2026 | Marc Holtzman | director | +50,000 | $2.31 |
| Mar 4, 2026 | Marc Holtzman | director | +50,000 | $2.37 |
| Dec 17, 2025 | Steven Anenen | director | −4,000 | $3.85 |
Peers
- Concentrix
Large CX outsourcing peer across care, support, analytics, and automation
- TELUS
Public parent of TELUS Digital, overlapping in digital CX and AI data
- Genpact
Process outsourcing and operations transformation overlap with CX delivery
- TaskUs
Digital-native CX, trust and safety, and AI data services peer
- Conduent
Customer experience and digital business process services overlap
- Accenture
Consulting and managed-services rival for CX technology transformation
- ExlService
Data, AI, and digital operations peer in CX and back-office workflows
CompareAfter-hours close
| Company | Price | Change | |||||
|---|---|---|---|---|---|---|---|
| TTEC | $1.40 | +0.72% | $68.1M | — | 1.2 | 0.0 | −11.3% |
| Concentrix | $29.18 | −0.79% | $1.79B | — | 2.6 | 0.2 | +1.9% |
| TELUS | $9.75 | +0.72% | $15.10B | — | 25.6 | 1.0 | −6.0% |
| Genpact | $38.02 | −0.03% | $6.44B | 11.3 | 8.9 | 1.2 | +7.1% |
| TaskUs | $8.59 | +2.23% | $756.9M | 7.3 | 6.1 | 0.6 | +5.0% |
| Conduent | $1.71 | −0.29% | $266.8M | — | — | 0.1 | −29.7% |
| Accenture | $189.20 | −0.17% | $116.03B | 15.1 | 13.2 | 1.6 | +5.6% |
| ExlService | $38.40 | 0.00% | $5.82B | 24.2 | 16.1 | 2.6 | +15.6% |
| Median | 13.2 | 11.1 | 1.0 | +5.0% |