IBEX
Runs customer engagement, digital marketing, CX analytics, and AI-assisted support operations.
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Profile
Provides customer lifecycle experience services through ibex Connect, ibex Digital, ibex CX, Wave iX, and Augment by ibex. Revenue comes mainly from enterprise support, acquisition, analytics, and managed-service work delivered from onshore, nearshore, offshore, and work-at-home operations, with demand tied mostly to U.S.-based clients.
Provides technology-enabled customer lifecycle experience services across customer acquisition, engagement, expansion, and support. The portfolio centers on ibex Connect for customer service, technical support, revenue generation, and back-office work, with ibex Digital for marketing and e-commerce, ibex CX for surveys and analytics, Wave iX for AI-assisted customer interactions, and Augment by ibex for staff augmentation and managed services.
Delivery is split across U.S. onshore, nearshore, offshore, and work-at-home operations, while customer demand is mostly tied to U.S.-based enterprises. Execution depends on service quality, technology capability, global coverage, security, scalability, and price in a fragmented market that also includes clients' in-house teams.
Reports one operating and reportable segment.
Company facts
Key statistics
Year to date +5.1% · Average volume (30d) 100.7K
Analysts
Ratings
Target range
Latest analyst notes
| Date | Firm | Action | Prior rating | Rating |
|---|---|---|---|---|
| May 12, 2025 | Baird | Downgrade | Outperform | Neutral |
Earnings
EPS
Revenue
History
| Report date | EPS est | EPS | Surprise | Revenue est | Revenue | Surprise | Next session |
|---|---|---|---|---|---|---|---|
| May 6, 2026Q3 FY26 | $0.86 | $0.91 | +6.4% | $157.0M | $164.4M | +4.7% | +16.54% |
| Feb 5, 2026Q2 FY26 | $0.79 | $0.87 | +10.8% | $157.0M | $164.2M | +4.6% | +2.25% |
| Nov 6, 2025Q1 FY26 | $0.81 | $0.90 | +11.1% | $155.6M | $151.2M | −2.8% | −0.03% |
| Sep 11, 2025Q4 FY25 | $0.74 | $0.87 | +18.4% | $144.6M | $147.1M | +1.7% | +36.51% |
Financial highlights
| 12 quarters | Q2 FY25 | Q3 FY25 | Q4 FY25 | Q1 FY26 | Q2 FY26 | Q3 FY26 | |
|---|---|---|---|---|---|---|---|
| Revenue | $140.7M | $140.7M | $147.1M | $151.2M | $164.2M | $164.4M | |
| Gross profit | $41.9M | $44.7M | $46.3M | $44.6M | $42.8M | $43.6M | |
| Operating income | $11.9M | $13.3M | $12.3M | $13.7M | $15.3M | $16.2M | |
| Net income | $9.3M | $10.5M | $9.6M | $12.0M | $12.2M | $13.3M | |
| Diluted EPS | $0.57 | $0.73 | $0.66 | $0.82 | $0.83 | $0.89 | |
| Gross margin | 29.8% | 31.8% | 31.4% | 29.5% | 26.1% | 26.5% | |
| Operating margin | 8.5% | 9.5% | 8.3% | 9.1% | 9.3% | 9.8% |
Fiscal years (4-quarter sums)FY21 $443.7M · FY22 $493.6M · FY23 $523.1M · FY24 $508.6M · FY25 $558.3M
Revenue by geography · Q3 FY26
Balance sheet, Mar 31, 2026Cash & short-term investments $15.4M · Total debt $61.0M · Total assets $297.2M · Shareholders' equity $160.8M
Dividends
No dividends on record.
Ownership
Shares outstanding 13.39M · Float 10.89M · 81.3% free float
Top shareholders13F · 13D/G · Form 4
| Holder | Shares | % outstanding | Form | Filed |
|---|---|---|---|---|
| BlackRock, Inc. | 959.8K | 7.17% | 13F | May 13, 2026 |
| American Century Companies, Inc. | 680.8K | 5.10% | 13G | May 1, 2026 |
| Acadian Asset Management LLC | 413.6K | 3.09% | 13F | May 13, 2026 |
| Two Sigma Investments, LP | 383.5K | 2.86% | 13F | May 15, 2026 |
| Royce & Associates LP | 364.7K | 2.72% | 13F | May 12, 2026 |
Insider tradesForm 4
| Date | Insider | Role | Shares | Avg price |
|---|---|---|---|---|
| Jun 11, 2026 | Julie K. Casteel | officer: Chief Sales/Marketing Officer | −3,600 | $30.61 |
| May 28, 2026 | Patrick McGinnis | director | −1,030 | $31.69 |
| May 22, 2026 | Taylor C. Greenwald | officer: Chief Financial Officer | −964 | $32.02 |
| May 12, 2026 | Bruce Neil Dawson | officer: Chief Sales and CS Officer | −15,260 | $31.12 |
| May 11, 2026 | Bruce Neil Dawson | officer: Chief Sales and CS Officer | −3,129 | $32.80 |
Peers
- Concentrix
Global CX and digital-operations outsourcer at much larger scale
- TTEC
CX specialist spanning AI contact-center tech and managed engagement
- TaskUs
Digital CX and AI-services outsourcer for technology-led clients
- Genpact
Process and AI operations provider competing in digital BPO
- Conduent
CXM and BPaaS provider with large customer-interaction volumes
- ExlService
Data, AI, and digital-operations provider overlapping in AI-led BPO
CompareAfter-hours close
| Company | Price | Change | |||||
|---|---|---|---|---|---|---|---|
| IBEX | $38.12 | −0.10% | $510.4M | 11.9 | 10.7 | 0.8 | +16.8% |
| Concentrix | $29.18 | −0.79% | $1.79B | — | 2.6 | 0.2 | +1.9% |
| TTEC | $1.40 | +0.72% | $68.1M | — | 1.2 | 0.0 | −11.3% |
| TaskUs | $8.59 | +2.23% | $756.9M | 7.3 | 6.1 | 0.6 | +5.0% |
| Genpact | $38.02 | −0.03% | $6.44B | 11.3 | 8.9 | 1.2 | +7.1% |
| Conduent | $1.71 | −0.29% | $266.8M | — | — | 0.1 | −29.7% |
| ExlService | $38.40 | 0.00% | $5.82B | 24.2 | 16.1 | 2.6 | +15.6% |
| Median | 11.3 | 6.1 | 0.4 | +3.5% |









