eGain
Provides governed knowledge, AI agents, and service workflows for enterprise customer support.
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Profile
Sells SaaS that turns governed enterprise knowledge into answers for customer-service teams, AI agents, and digital support channels. Revenue is reported as one software segment, with professional services attached to deployments.
Packages AI Knowledge Hub with AI Agent, Composer, Conversation Hub, and Analytics Hub so enterprises can manage trusted service knowledge, automate customer conversations, and measure support operations. Professional services cover implementation, training, managed services, and deployment support.
Runs as a single reportable software segment from Sunnyvale, with operations in the United Kingdom and India. The current product emphasis is governed knowledge that can feed service agents, contact-center workflows, and external AI tools.
Execution depends on keeping enterprise knowledge accurate, connected, and usable across service channels. The market also includes larger customer-service and platform vendors such as NICE, Verint, Salesforce, Microsoft, ServiceNow, Five9, and LivePerson.
Company facts
Categories
Key statistics
Year to date −28.4% · Average volume (30d) 107.1K
Analysts
No analyst consensus on record.
Earnings
EPS
Revenue
History
| Report date | EPS est | EPS | Surprise | Revenue est | Revenue | Surprise | Next session |
|---|---|---|---|---|---|---|---|
| May 14, 2026Q3 FY26 | $0.07 | $0.11 | +57.1% | $22.5M | $22.5M | +0.2% | −3.57% |
| Feb 3, 2026Q2 FY26 | $0.07 | $0.11 | +57.1% | $22.5M | $23.0M | +2.2% | −0.10% |
| Nov 12, 2025Q1 FY26 | $0.11 | $0.17 | +54.5% | $23.2M | $23.5M | +1.2% | −24.83% |
| Sep 4, 2025Q4 FY25 | $0.07 | $0.09 | +28.6% | $23.2M | $23.2M | +0.1% | +5.35% |
Financial highlights
| 12 quarters | Q2 FY25 | Q3 FY25 | Q4 FY25 | Q1 FY26 | Q2 FY26 | Q3 FY26 | |
|---|---|---|---|---|---|---|---|
| Revenue | $22.4M | $21.0M | $23.2M | $23.5M | $23.0M | $22.5M | |
| Gross profit | $15.7M | $14.3M | $16.9M | $17.7M | $16.8M | $16.2M | |
| Operating income | $650.0K | $27.0K | $3.2M | $2.8M | $2.0M | $2.0M | |
| Net income | $671.0K | $66.0K | $30.9M | $2.8M | $2.3M | $2.4M | |
| Diluted EPS | $0.02 | $0.00 | $1.11 | $0.10 | $0.08 | $0.09 | |
| Gross margin | 70.2% | 68.0% | 72.7% | 75.2% | 73.1% | 72.1% | |
| Operating margin | 2.9% | 0.1% | 14.0% | 12.1% | 8.9% | 8.9% |
Fiscal years (4-quarter sums)FY21 $78.3M · FY22 $92.0M · FY23 $98.0M · FY24 $92.8M · FY25 $88.4M
Revenue by product · Q3 FY26
Revenue by geography · Q3 FY26
Balance sheet, Mar 31, 2026Cash & short-term investments $80.5M · Total debt $3.1M · Total assets $139.7M · Shareholders' equity $91.6M
Dividends
No dividends on record.
Ownership
Shares outstanding 27.45M · Float 15.04M · 54.8% free float
Top shareholders13F · 13D/G · Form 4
| Holder | Shares | % outstanding | Form | Filed |
|---|---|---|---|---|
| Oaktop Capital Management Ii, L.P. | 2.67M | 9.73% | 13F | May 14, 2026 |
| BlackRock, Inc. | 1.20M | 4.37% | 13F | May 13, 2026 |
| Acadian Asset Management LLC | 1.10M | 4.01% | 13F | May 13, 2026 |
| Disciplined Growth Investors Inc /MN | 912.3K | 3.32% | 13F | May 15, 2026 |
| Renaissance Technologies LLC | 838.4K | 3.05% | 13F | May 14, 2026 |
Insider tradesForm 4
| Date | Insider | Role | Shares | Avg price |
|---|---|---|---|---|
| Feb 2, 2026 | Eric Smit | officer: Chief Financial Officer | −5,000 | $10.25 |
| Jan 2, 2026 | Eric Smit | officer: Chief Financial Officer | −5,000 | $10.24 |
| Dec 4, 2025 | Phiroz P. Darukhanavala | director | −10,500 | $10.61 |
| Dec 1, 2025 | Eric Smit | officer: Chief Financial Officer | −5,000 | $10.07 |
| Nov 3, 2025 | Eric Smit | officer: Chief Financial Officer | −5,000 | $14.44 |
Peers
- NiCE (ADR)
Broad CX AI overlap across knowledge, agents, and contact center
- Salesforce
CRM service suite overlap in AI agents, knowledge, and omnichannel support
- Microsoft
Dynamics and Copilot overlap in service AI, knowledge, and automation
- ServiceNow
Workflow-centric service overlap in AI agents and knowledge
- Five9
CCaaS and agentic CX overlap in AI agents, knowledge, and analytics
- LivePerson
Conversational AI overlap in messaging, agents, and interaction insights
CompareAfter-hours close
| Company | Price | Change | |||||
|---|---|---|---|---|---|---|---|
| eGain | $7.40 | +0.14% | $203.1M | 5.4 | 22.0 | 2.2 | +7.1% |
| NiCE (ADR) | $108.17 | −0.68% | $6.38B | 15.8 | 9.2 | 2.0 | +7.7% |
| Salesforce | $256.48 | +0.16% | $209.66B | 23.4 | 17.6 | 4.8 | +10.8% |
| Microsoft | $513.06 | −0.06% | $3.81T | 28.6 | 26.2 | 11.5 | +17.8% |
| ServiceNow | $143.28 | −0.97% | $149.61B | 90.4 | 31.9 | 10.2 | +24.0% |
| Five9 | $33.81 | −0.70% | $2.61B | 49.3 | 9.4 | 2.2 | +10.3% |
| LivePerson | $2.75 | −2.48% | $34.8M | — | — | 0.2 | −11.9% |
| Median | 28.6 | 17.6 | 3.5 | +10.6% |